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Frequently Asked Questions

What is WireCash?

We’re an online money transfer service like no other. As a marketplace, you can compare and send money with multiple companies, while using a single account. We’ll always show you who has the best rate and the lowest fee. Because if we help you save, you’ll visit us again.

Who is WireCash?

We were founded in 2005 by money transfer experts to make it easier to send money online As a team, we have 50+ years of experience combined both sending money and in the money transfer industry. We believe that, when it comes to sending money, the choice is yours!

Is WireCash safe?

Absolutely! Your safety is our top priority. Which is why we use the latest top-notch technology to protect and secure your financial information and are continuously updating our service - sometimes multiple times a day. Learn more on our Security page

Where are your offices?

As an online service, you can send money without leaving your home. Our headquarters are located at 1327 Ocean Ave, Santa Monica, CA 90401. Sorry! We don’t accept payments in person.

How can I contact WireCash?

For the fastest response, send us a text message to (323) 388-4210, or start a chat on this page. You can also email us at customerservice@wirecash.com or leave us a voicemail and we’ll call you right back :)

Where can I send money to?

You can currently send money online to over 50 countries! We offer different services based on the US state you live in. We do add services and new countries often, so please check back soon if you do not see the service you’re looking for.

How do you I pay for my transfer?

We accept payment with your bank account, debit or credit cards. The lowest fee is available when you pay with your bank account or most debit cards.

How much money can I send?

For the first 30 days, customers can send up to $500. Then, up to $2,999 per day and $9,999 per month.

How much does it cost?

Fees vary by destination country and by service. Visit our homepage, click on ‘Get Started’ and we’ll show you the best-value option first.

What information do I need to send money?

From you, we’ll ask for email and phone number. Also, your payment information. From the recipient, we’ll ask for their name. If you send to an account we’ll ask for the bank name and number. If you send as home delivery, we’ll ask for their phone number or address.

Who can send money?

Our service is available to people living in the US that have a US-issued bank account or card.

I have a question not listed. Can you help?

Absolutely! For the fastest response, send us a text message to (323) 388-4210, or start a chat on this page. You can also email us at customerservice@wirecash.com or leave us a voicemail and we’ll call you right back :)

How does my recipient receieve the money?

Depending on the destination country, money can be picked up in cash, can be deposited directly into a bank account or can be delivered to a home or office. You’ll see and select your options on Step 1 of your transfer.

How long does it take?

Most services are instant. Some services, like Home Delivery, may take longer. Pro tip: on Step 1 - Options, click on “Sort by - ⚡ Fastest”

What information do I need from my Recipient?

In all cases, we’ll ask for the Recipient’s name as it appears on their official ID. If you send to an account we’ll also ask for the bank name and number. If you send as home delivery, we’ll also ask for their phone number or address. Some destination countries may require additional information, which we’ll ask during Step 3 of your transfer.

How will I know when the money is delivered?

All WireCash transfers come with TripleTrak™, giving you 3 ways to track your transfers - including the text updates we’ll send you every step of the way.

I have a question not listed. Can you help?

Absolutely! For the fastest response, send us a text message to (323) 388-4210, or start a chat on this page. You can also email us at customerservice@wirecash.com or leave us a voicemail and we’ll call you right back :)

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Other ways to Reach us

1327 Ocean Ave, Santa Monica CA 90401

partner@wirecash.com

The delivery times listed are our best estimates.
We do everything we can to have your funds sent to your recipient as fast as possible. Occasionally, some events may affect the speed of service, including:

© 2005-2017 WireCash. All Rights Reserved.

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