WireCash serves as the authorized delegate of multiple licensed money transfer providers. As such, WireCash offers services of licensees to US residents to compare brands, rates, distribution options, and initiate money transfers in one online location. Customers can return to do subsequent transactions with the same or different licensed service providers.
The delivery of the funds is provided by the licensed money transfer providers. You agree to abide by the terms and conditions imposed by your selected service provider when conducting a transaction using WireCash.
The Service was created to help our customers send money transfers to family and friends. We recommend that you use the Service only to send money to people you know personally. You should never use the Service to send money to strangers.
Consumer Fraud Alert: Protect yourself from scams and fraud. Only complete transactions to people you know, safeguard your password, complete transfers for yourself and not on behalf of others. WireCash may be used for legal purposes only. Please let us know immediately if you believe someone is trying to scam or defraud you or if your WireCash username or password have been lost or stolen by email at customerservice@WireCash.com and put Report Fraud in the subject line.
CONSUMER FRAUD ALERT: PROTECT YOURSELF AND AVOID EMAIL PHISHING. BE CAREFUL WHEN AN UNKOWN PERSON OR STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY FROM UNSOLICITED EMAILS OR INDIVIDUALS YOU DO NOT KNOW, FOR INTERNET AUCTIONS, NEWSPAPER OR TELEPHONE OFFERS.
We advise that you do not share your username and password with others. Notify us immediately if you believe your Ping Express account including your username and password have been compromised, lost or stolen or if someone may have used them without your permission.
TERMS AND CONDITIONS
The Terms and Conditions covers the Remittance Services Agreement ("Agreement") for which Ping Express will provide the Ping Express Remittance Application for the remittance service upon request. This Agreement between us and you, the individual sender of the Ping Express Remittance Application ("you" or "Sender"). These terms and conditions affect your rights and you should read them carefully. By accessing and using the remittance facility application, you accept and agree to the terms and conditions in this agreement. You must indicate your consent to this Agreement by ticking both the Terms and Conditions box and the "SUBMIT" button and ensuring all sections have been fully and accurately completed. If you do not, we may not be able to send the money. You must call us if any of the information you provide changes before the Recipient collects or receives the money
The act of registration and the use of the Ping Express RemittanceApplication mean that you agree to accept and be bound by this Agreement. If you do not agree to the terms and conditions of this Agreement set forth below, do not access this application. Please note that by using Ping Express’ online platform (www.pingexpress.com) or downloading the mobile Application, it will be deemed that you have read and understood this Agreement and that you agree to accept and abide by this Agreement
Ping Express may in its sole discretion modify this Agreement from time to time without any prior notice to you. Unless otherwise specified by Ping Express, all modifications shall take effect automatically and shall become part of this Agreement and be binding on you beginning on the day they are posted on the application. By continuing to access or use the Ping Express Remittance Facility Application, you will be deemed to have agreed to accept and be bound by any modifications to this Agreement
The words "you" and "your" refer to the person who accepts and agrees to the terms and conditions of this Agreement.
The words "Ping Express", "we" and "us" refer to FIEM Group LLC., DBA Ping Express.
The word "Beneficiary" refers to the person that you designate to receive the funds from the remittance payment. The word "Business Day" means any day that is not a Saturday, Sunday or legal holiday.
The word "Payment Account" means the US bank account, debit or prepaid card account or bank account (or such other account that Ping Express agrees to accept from time to time for use hereunder and that you authorize Ping Express to charge) that you provide to Ping Express for Ping Express to charge for payment for your use of the Ping Express Remittance Facility Application. The Payment Account must be issued or held in your name by a U.S. depository institution.
The words "Remittance Payment" means the payment of funds that you request and authorize through the Ping Express Remittance Facility Application to process and deliver to the Beneficiary.
The words "Ping Express Remittance Facility Application" means the service whereby you may request the delivery of a remittance payment to the Beneficiary in the country of the Beneficiary.
The words “Beneficiary Bank Account” means the bank account number, name and address of the beneficiary for which you have obtained and maintained accurate information.
2. Scope of Agreement.
Execution of a Remittance Payment Request.
If your Remittance Payment request is received by Ping Express on a day that is not a Business Day or on a Business Day after an established cutoff time for processing, your Remittance Payment request will not be processed until the next Business Day. The applicable cutoff time may vary from time to time, and will be disclosed to you on the Ping Express Remittance Facility Application.
Payment of Funds to Receiver
Currency of Remittance Payment.
Permissible Remittance Payments.
You acknowledge that the Ping Express Remittance Facility Application is not intended for use by any person in any jurisdiction or country where such use would be contrary to local law or regulation. You agree that you will only request a Remittance Payment that complies with this Agreement, applicable United States federal and state law, and applicable law in the country of the Beneficiary. You may only use the Ping Express Remittance Facility Application to send Remittance Payments on your own behalf. You may not resell the Ping Express Remittance Facility Application or use the Ping Express Remittance Facility Application to make Remittance Payments on behalf of, or as agent for, another person. You agree that you will not request a Remittance Payment that would result in a violation of the laws or regulations of the United States, including without limitation, the economic sanctions administered by the U.S. Treasury Office of Foreign Assets Control and the U.S. antimoney laundering laws. You agree that you will provide information that Ping Express may request from time to time regarding your identity or the identity of the Beneficiary in order for Ping Express to comply with any applicable laws, including antimoney laundering laws. Ping Express may provide information regarding you, the Beneficiary and your use of the Ping Express Remittance Facility Application to government authorities.
Rejection of Remittance Payment Request.
a. if the dollar value of one or more of your remittance payment requests exceed any transfer limits established for the Ping Express Remittance Facility Application;
b. if Ping Express is unable to charge your Payment Account for the amount of the requested remittance payment and related fees;
c. if your request is incomplete or unclear;
d. if Ping Express is unable to confirm your identity or verify any registration or Beneficiary information, including the identity of the Beneficiary;
e. if Ping Express has some suspicion of fraud or irregularity or illegality;
f. if Ping Express and/or Ping Expressdesignated service providers re unable to fulfill your request for any reason; or
g. for any other reason that Ping Express in its sole discretion deems appropriate or necessary.
Returns Due To Remitter Mistake.
If Ping Express is unable to complete disbursement of the Remittance Payment to the Beneficiary because you provided incorrect information about the Beneficiary, such as an incorrect bank account, an incorrect or misspelled name, an incorrect or misspelled address, the wrong bank or bank account or any other misinformation, you will be liable for any costs, fees, expenses and losses that Ping Express incurs in returning the Remittance Payment to you, such as processing costs, losses arising due to exchange rate fluctuations, service charges and exchange commissions.
13. Delays or NonExecution of Remittance Payment Request.
You agree that Ping Express shall not be responsible for any delay, failure to execute, or an error in the execution of your Remittance Payment request due to circumstances beyond Ping Express's reasonable control, whether caused by strikes, power failures, equipment malfunctions, acts or omissions of any intermediary bank, war, riots, governmental or court orders, work stoppages or similar occurrences or circumstances. You further agree that that Ping Express may refuse to process or delay processing any request if it would violate any guideline, rule, policy or regulation of any government authority or funds transfer system.
THE PING EXPRESS REMITTANCE FACILITY APPLICATION IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. PING EXPRESS MAKES NO WARRANTIES, EXPRESS OR IMPLIED WITH RESPECT TO THE PING EXPRESS REMITTANCE FACILITY APPLICATION. PING EXPRESS DOES NOT WARRANT THE FUNCTIONALITY OF THE PING EXPRESS REMITTANCE FACILITY APPLICATIONOR THE ACCURACY, ADEQUACY OR COMPLETENESS OF ANY INFORMATION RELATED THERETO AND EXPRESSLY DISCLAIMS LIABILITY FOR NONFUNCTIONALITY OF THE PING EXPRESS REMITTANCE FACILITY APPLICATION OR ERRORS OR OMISSIONS IN ANY INFORMATION. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NONINFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM COMPUTER VIRUS, IS GIVEN IN CONJUNCTION WITH THE PING EXPRESS REMITTANCE FACILITY APPLICATION.
Error Resolution and Cancellation Policy
For error resolution, transaction cancellation, questions, complaints or a written explanation of your rights, contact us at email@example.com.
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 60 minutes and provide your name, contact information, the recipient's name, recipient’s bank account, date of transfer, as well as why you believe there has been an error. Ping Express will determine whether an error occurred and will reply to you within 90 days. If Ping Express was at fault, you will be entitled to a full refund or to have the transfer resent free of charge. If no error occurred or Ping Express was not at fault, you will receive a written notice including the information that Ping Express relied on to make that determination.
Generally, because your designated recipient is paid immediately upon processing your remittance transaction, cancellation of that remittance transaction and/or a refund of a previously requested Remittance Payment will not be processed and Ping Express is under no obligation to honor such a request. If, for some unforeseen reason, your designated recipient was not paid, you can contact us and cancel for a full refund within 30 minutes of payment.
Ping Express shall not be liable to you for any loss resulting from Ping Express's inability to cancel or refund a Remittance Payment. If Ping Express determines to refund Remittance Payment funds to you, these funds may be returned to you either by a credit to your Payment Account or by check payment, at Ping Express's option. Also, refer to our notice to customers for further details on disputes and how to file or lodge a complaint.
In consideration of the agreement by Ping Express to provide you with the Ping Express Remittance Facility Application, you agree to indemnify and hold Ping Express harmless from and against any and all claims, suits, judgments, executions, liabilities, losses, damages, costs, and expenses including reasonable attorney's fees in connection with or arising out of (i) your use of the Ping Express Remittance Facility Application, (ii) your breach of this Agreement, or (iii) Ping Express acting upon your request for a remittance payment pursuant to this Agreement. Without limiting the generality of the foregoing indemnification obligation, you shall indemnify Ping Express for any losses caused due to any inaccurate, non current or incomplete information that you provided to Ping Express and for any losses due to your failure to maintain the secrecy and confidentiality of all your IDs and passwords and due to the unauthorized use of your ID and/or password.
Arbitration of Disputes.
In order to use the Ping Express Remittance Facility Application, you consent to receive and accept this Agreement, any amendment to this Agreement, and all notices relating to the Ping Express Remittance Facility Application by means of electronic (SMStext message or email) communications. In the event any change to this Agreement requires prior notice to you, Ping Express will notify you by SMStext message or email, at the telephone number or email address that you provided when registering for the Ping Express Remittance Facility Application, or the amended Agreement or will provide you with a link in such SMStext message or email to where you may view the revised or amended Agreement. A record of each remittance payment will be made available to you by Ping Express electronically on the Ping Express Remittance Facility Application. You acknowledge and agree that in order to use the Ping Express Remittance Facility Application you must have a Android device or iPhone or a monitor and computer equipped with at least: an Internet browser with 128 bit encryption and either a printer or a disk drive or other electronic storage device. You agree that if you remove your consent to receive electronic communications, Ping Express will terminate your use of the Ping Express Remittance Facility Application. You further acknowledge and agree that all SMS text message and email notices sent to you regarding the status of remittance payment request are only service messages, and will not be considered an official record of Ping Express with respect to the remittance payment requested through the Ping Express Remittance Facility Application. In the event of a conflict, the official records of the Ping Express will control over any service messages.
This Agreement shall be governed by federal law of the United States of America and, where not in conflict with or preempted by such federal law, the laws of the state of Texas, as applicable, without regard to conflict of law principles.
Ping Express may use and disclose to third parties (including to Ping Expressdesignated service providers) your registration information and remittance payment information in order to process a requested remittance payment, to validate your identity, to validate your registration information, to resolve a dispute, to enforce Ping Express's rights and for any other purposes permitted by law. You consent to our collection, transfer and storage of your personal information by computers or other transfer or storage devices in the United States and elsewhere.
FIEM Group LLC dba Ping Express or Ping Express LLC in the State of Maryland, is a licensed U.S money transmitter located at 1327 Empire Central Drive, Dallas TX 75247. For additional information and further disclosures, refer to our notice to customers.
For Texas Residents
FIEM Group LLC dba Ping Express under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Ping Express hould contact the Texas Department of Banking. Ping Express also engages in money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance personnel at Ping Express tollfree at 18663462883 or 18448874644. After first contacting Ping Express, if you still have an unresolved complaint regarding money transmission orcurrency exchange activity; please direct your complaint to the Texas Department of Banking.
Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below: In person or by U.S. mail:
2601 North Lamar Boulevard, Suite 300
Austin, Texas 787054294
Telephone: (877) 2765554
Fax: (512) 4751313
We take security very seriously at Ping Express, and we work hard, using stateoftheart security measures, to make sure that your information remains secure. The Ping Express Service is a safe and convenient way to send money to friends and family and to other people that you trust. However, we do advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true they may be scams. If you are aware of anyone or any entity that is using the Service inappropriately, please email us using our contact form. Similarly, if you receive any emails, purporting to be from Ping Express, which you suspect may be "phishing" (fake) emails, please forward them to us using our contact form.
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if MONEYTUN LLC does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to MONEYTUN LLC at 3651 Lindell Rd Suite D225, Las Vegas NV 89103. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
This transaction is subject to the rules and conditions listed on this order receipt. These terms are not negotiable. No person can alter, waive, add or integrate any clause, condition or provision of this agreement, either orally or in writing. Girosol Corp. (GIROSOL) and its agents, in their sole discretion, may decline to accept or pay any order that may violate any applicable law or GIROSOL's policy. Complaints will not be accepted after 180 days from the date of this receipt.
CURRENCY EXCHANGE: U.S. currency is converted to foreign currency at an exchange rate set by GIROSOL. Any income caused by the difference between the foreign exchange rate quoted to the customers and the foreign exchange rate obtained by GIROSOL for the purchase of the foreign currency will be absorbed by GIROSOL in addition to any transfer fees. Current foreign exchange rates can be obtained by calling our toll-free number 1-800-447-6765.
REFUND POLICY: Refunds and cancellation of the order will processed by Customer Service toll free 1-800-447-6765.
You have a right to dispute errors in your transaction. If you think there is an error, contact Girosol Corp. (GIROSOL) within 180 days at (800)GIROSOL (800)447-6765 or www.girosol.com. You can also contact us for a written explanation of your rights.
You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited at the time the request is processed by GIROSOL.
Refund and cancellation of the order will be made upon Sender’s request if payment to the Beneficiary has not yet been made at the time the request is processed by GIROSOL. GIROSOL will not make any refund unless, and until it has received from the paying agent the confirmation of cancellation of the order. No refund shall be made if, as a result of erroneous or incomplete identification or information provided by the customer, payment was issued to another beneficiary.
El beneficiario puede recibir menos monto debido a cargos cobrados por el banco de beneficiario y/o inpuestos extranjeros.
Usted tiene el derecho de disputar errores en su transacción. Si usted cree que hay un error, póngase en contacto con Girosol Corp. (GIROSOL) dentro de 180 días, llamando a (800)GIROSOL, (800)447-6765 o www.girosol.com. Usted tambien puede contactarnos para obtener por escrito una explicacion de sus derechos. Usted puede solicitar la anulación de la orden para obtener un reembolso completo dentro de los primeros 30 minutos, a menos que los fondos hayan sido pagados o depositados antes de que GIROSOL procese su solicitud. Para preguntas o quejas sobre GIROSOL, contacte al California Department of BUsiness Oversight llamando al (866)275-2677, http://www.dbo.ca.govo Oficina de Protección Financiera al Consumidor llamando al (855)411-2372 o (855)729-2372 (TTY / TDD), www.consumerfinance.gov
Esta transacción está sujeta a las reglas y condiciones enumeradas en esta orden de recibo. Estos términos no son negociables. Ninguna persona puede alterar, renunciar, agregar o integrar cualquier cláusula, condición o provisión de este acuerdo, aun sea oral o escrito. Girosol Corp. (GIROSOL) y sus Agentes, a discreción de ellos, podrían negarse a aceptar o pagar un envió que pueda violar alguna ley aplicable o política de GIROSOL. No se aceptaran reclamaciones después de 180 días de la fecha de este recibo.
This User Agreement governs the terms under which you may access and use this website and the services associated with it (together, the "Service"). Do not access or use the Service if you do not agree to be bound by the User Agreement. By accessing and using the Service, you are agreeing to the User Agreement.
As used throughout this User Agreement, the terms "Pontual Money Transfer", "we", "us", and "our" refer to Pontual Money Transfer, a trade name of Pronto Money Transfer, Inc., a California corporation, together with its employees, directors, successors, affiliates, and assignees. The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, Recipients, or Visitors to this website.
The Service allows people to send and receive money around the world. A "Sender" is someone who uses the Service to send money. A "Recipient" is someone who uses the Service to receive money through the Service. The "Destination Country" is the country in which the Recipient receives money through the Service. A "Transaction" is a specific instruction to send money through the Service. The "Transaction Amount" is the amount that the Sender provides for transmittal to the Recipient, excluding applicable fees and prior to any foreign exchange conversion. The "Payout Amount" is the amount paid out to the Recipient, excluding any taxes or charges that may be levied under the laws of the Destination Country (the "Local Taxes").
Service Providers. We work with local destination banks, money exchange houses, and other third party service providers (each, a "Service Provider") to pay funds out to Recipients. You, in your capacity as a Sender, hereby appoint your Recipient as your agent for the purpose of receiving funds in connection with the Service. We attempt to provide up-to-date information on our website regarding the location, availability, and hours of our Service Providers. However, you agree that Pontual Money Transfer is not responsible for any inaccurate or incomplete information that may be posted on the site.
General. Please let us know if you have any problems with the Service. You can contact us using the contact information at the bottom of this User Agreement. Residents of certain jurisdictions may also consider the following:
California. If you have complaints with respect to any aspect of the money transmission activities conducted with Pontual Money Transfer, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at firstname.lastname@example.org, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, suite 200, Sacramento, CA 95814.
The following applies only to Transactions that are submitted by Senders in California.
RIGHT TO REFUND: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Pronto Money Transfer, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to Pronto Money Transfer, Inc. at 111 N. Sepulveda Blvd, Suite 340, Manhattan Beach, CA 90266. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to section 2102 of the California Financial Code.
Error Resolution and Cancellation Disclosure: You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 877-766-8825 or email@example.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Pronto Money Transfer, Inc. contact: California Department of Business Oversight, 1-866-275-2677 www.dbo.ca.gov, email: firstname.lastname@example.org or Consumer Financial Protection Bureau 855-411-2372, 855-729-2372, & (TTY/TDD) www.consumerfinance.gov. Recipient may receive less due to fees charged by the recipient's bank and foreign taxes.
THE SERVICE IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WE, OUR SUBSIDIARIES, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We make reasonable efforts to ensure that Transactions are processed in a timely manner, but we make no representations or warranties regarding the time needed to complete processing because the Service is largely dependent on many factors outside our control. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary state to state. Notwithstanding the foregoing, you may have a right to a refund as expressly described herein.
Your security is very important to Pontual Money Transfer, and we work hard, utilizing state-of-the-art security measures, to make sure that your information is secure. Pontual Money Transfer is a safe and convenient way to send money to family members and to other people that you trust. But we urge you to consider carefully before sending money to anyone that you do not know well. In particular, you should be cautious of deals or offers that seem too good to be true. To learn more about fraud prevention, please refer to our advisory at Prevention of Frauds, Scams and Elder Abuse. If you think you have been or might be a victim of fraud, please contact us immediately by telephone at 1-877-766-8825 (outside the United States, call 1-424-237-1840). If you are aware of anyone or any entity that is using the Service inappropriately, please email us at email@example.com. And if you receive any fake (phishing) emails, purporting to be from Pontual Money Transfer, please forward them to us at firstname.lastname@example.org.
Questions, notifications, and requests for refunds or further information can be sent to Pontual Money Transfer, as follows: by telephone at 1-877-766-8825 (outside the United States, call 1-424-237-1840); by fax at 310-388-5457; or by mail at Pronto Money Transfer, Inc., Attn: Customer Service, 111 N. Sepulveda Blvd, Suite 340, Manhattan Beach, CA 90266, USA.
The delivery times listed are our best estimates.
We do everything we can to have your funds sent to your recipient as fast as possible. Occasionally, some events may affect the speed of service, including:
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